HCL Mega Walkin Drive For Freshers/Exp On 5th Oct to 9th Oct 2015

Company Name : HCL

Qualification : Any Graduate

Experience : 1 - 5 years

Location : Chennai

Salary : As Per Industry

Job Details :

IT Analyst Service Desk

Candidate should possess Any Graduate in any  stream

0.6 months - 6 years (Expertise in Technical voice, IT helpdesk /service Desk with excellent Communication)

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for

customers end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware /

software / network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and

their respective resolutions and circumvention's.

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work

orders / incidents to appropriate support teams and follow up until closure.

Apply Mode : Walkin

Walkin Date : 5th Oct to 9th Oct 2015

Time : 12:00 PM - 3:00 PM

Venue:
STPI Unit, Surya Sapphires Plot No 3,
left wing 2nd Floor,
HCL Comnet Block, 1st Phase
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road,
Bangalore 560 100